Text Messaging (SMS/MMS) Terms

These terms apply to text messages sent by BrandKlout, Inc. ("BrandKlout") through the two programs described below. By opting in to either program, you agree to these terms. Our Privacy Policy at brandklout.com/legal/privacy explains how we handle information; for Patient Survey messages, your practice's privacy notice also applies.

Program 1: BrandKlout Business Messages

Sender: BrandKlout, Inc.

Who receives these messages: owners, staff, and prospective clients of dental and medical practices who opt in.

What you will receive: messages about BrandKlout's services, including marketing and promotional offers, AI visibility audit results, call scheduling, onboarding, project updates, and account and billing messages. Marketing messages may be sent using automated technology.

How you opt in: by checking the text-message consent box on a BrandKlout form or by giving us consent in writing. The consent box is never pre-checked. Consent is not a condition of any purchase.

When we text: we send marketing messages only between 8 a.m. and 8 p.m. in your local time.

Program 2: BrandKlout Patient Survey

Sender: BrandKlout, Inc., on behalf of your dental or medical practice.

What you will receive: visit-related messages only: a short request for feedback after your visit, and a one-time verification code if you sign in to your practice's patient program. Every message names the practice it is sent for. We do not send marketing or promotional messages in this program.

How you opt in: you are enrolled when you give your mobile phone number to your dental or medical practice when booking or registering for a visit (by phone, at the front desk, or on the practice's intake form) and agree to receive visit-related text messages from the practice and its service providers. The practice's intake form or booking confirmation includes this statement:

"By providing your mobile phone number, you agree that [Practice name] and its service providers, including BrandKlout, may send you text messages about your visits, such as appointment information, a request for feedback after your visit, and sign-in verification codes. Message frequency varies. Message and data rates may apply. Consent is not a condition of receiving care. Reply STOP to opt out at any time, or HELP for help."

Typical frequency: one feedback request per visit, and one verification code each time you request one.

Terms for both programs

Message frequency: varies.

Cost: message and data rates may apply. Contact your wireless carrier for details.

How to opt out: reply STOP to any message; it takes effect immediately. You can also use CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, or OPT OUT, or tell us by email or phone, and we will honor that within 10 business days at most. You will receive one final message confirming your opt-out. An opt-out stops messages from the program that sent the message; where the law requires, it applies to all of our messages. Reply START to resubscribe.

Help: reply HELP to any message, email [email protected], or call (949) 620-6929.

Your number: you confirm that you are the subscriber or an authorized user of the mobile number you provide. If you change or give up that number, please reply STOP first or let us know so messages are not sent to the next owner.

Carriers: wireless carriers are not liable for delayed or undelivered messages.

Privacy: we use your mobile number and consent only to send the messages described above and to keep records of consent and opt-outs. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services. See our Privacy Policy at brandklout.com/legal/privacy and our Terms of Service at brandklout.com/legal/terms.

Recipients in Canada: we send commercial electronic messages only with express consent as required by Canada's Anti-Spam Legislation. Each message identifies the sender and links to our contact information, and you can unsubscribe at any time by replying STOP.

Changes: we may update these terms by posting a new version on this page. If a change is material, we will notify active subscribers before it takes effect.

Contact: BrandKlout, Inc., 15911 Pomona Rincon Rd, Suite 120B, Chino Hills, CA 91709 | (949) 620-6929 | [email protected]